Shipping
Orders are processed within [X] working days. You'll receive a tracking link by email as soon as your parcel is dispatched.
| Destination | Estimated delivery | Cost |
|---|---|---|
| Italy | [X–X] working days | [€X / free over €X] |
| Rest of EU | [X–X] working days | [€X] |
Estimates are for delivery after dispatch and exclude weekends and public holidays. Delays caused by the carrier or by customs are outside our control, but we will always help you chase a late parcel.
Right of withdrawal (14 days)
If you're shopping as a consumer in the EU, you have the right to withdraw from your order within 14 days of receiving it, without giving any reason.
- Email [your-email@cozelara.com] with your order number to tell us you're withdrawing.
- Send the item back within 14 days of telling us.
- We refund you within 14 days of receiving the item, to your original payment method.
Items should come back in a resaleable condition with their packaging. Return postage for a change of mind is [paid by the customer / paid by us].
Faulty or damaged items
Send a photo to [your-email@cozelara.com] within 48 hours of delivery. We'll replace the item or refund you in full, and we cover the return postage. This is in addition to your statutory 2-year legal guarantee of conformity under EU law.
Wrong address
Please double-check your address at checkout. If a parcel is returned to us because the address was incorrect, we'll re-send it once you cover the reshipping cost.
Seller details — complete before launch: [Registered business name] · [Registered address] · P.IVA [VAT number] · [Email] · [Phone]. These are legally required on an Italian e-commerce site.