Contact
Talk to a person, not a ticket queue.
Cozelara is a small shop. When you write to us, one of us reads it and replies — usually within [X] working hours, Monday to Friday.
[your-email@cozelara.com]
What to include
You'll get a faster answer if you tell us:
- Your order number (it starts with #, and it's in your confirmation email)
- What's wrong, in one or two lines
- A photo, if something arrived damaged or looks wrong
Common questions, answered already
Most of what people write in about is covered here:
- FAQ — delivery times, how the products work, payment methods
- Shipping & Returns — tracking, the 14-day right of withdrawal, damaged items
Damaged or faulty items
Send us a photo within 48 hours of delivery and we'll replace it or refund you in full — you won't pay return postage on a faulty item.
Business details
[Registered business name]
[Registered address]
P.IVA [VAT number]
[Email] · [Phone]